* Manage the company’s customer service strategy and continuously improve the customer experience.
* Handle customer inquiries through various channels (calls, emails, chats, website support), providing timely and accurate responses.
* Cascade customer-related issues to relevant internal teams and follow up to ensure quick resolution.
* Analyze customer feedback and complaints to identify trends and suggest improvements.
* Work closely with other departments to align customer service initiatives with company goals.
* Monitor and evaluate the effectiveness of customer service initiatives and suggest adjustments as necessary.
* Keep detailed records of customer interactions, concerns, and solutions provided.
* Competitive salary
* Health Insurance
* Opportunity to learn on the job
* Opportunity to Add value to a fast-growing organisation
* Bachelor's degree in Business, Marketing, Communications, or a related field.
* 2-4 years of experience in customer service, customer experience, or a related role.
* Excellent communication and interpersonal skills, with the ability to empathize with customers.
* Strong problem-solving abilities and attention to detail.
* Ability to work effectively under pressure and manage multiple tasks simultaneously.
* Proficiency in using customer service tools and software is an added advantage.
* A supportive and collaborative work environment.
