* Manage the company’s customer service strategy and
continuously improve the customer experience.
* Handle customer inquiries through various channels
(calls, emails, chats, website support), providing timely and accurate
responses.
* Cascade customer-related issues to relevant internal
teams and follow up to ensure quick resolution.
* Analyze customer feedback and complaints to identify
trends and suggest improvements.
* Work closely with other departments to align customer
service initiatives with company goals.
* Monitor and evaluate the effectiveness of customer
service initiatives and suggest adjustments as necessary.
* Keep detailed records of customer interactions,
concerns, and solutions provided.
*
Competitive salary
*
Health Insurance
*
Opportunity to learn
on the job
*
Opportunity to Add
value to a fast-growing organisation
* Bachelor's degree in Business, Marketing,
Communications, or a related field.
* 2-4 years of experience in customer service, customer
experience, or a related role.
* Excellent communication and interpersonal skills, with
the ability to empathize with customers.
* Strong problem-solving abilities and attention to
detail.
* Ability to work effectively under pressure and manage
multiple tasks simultaneously.
* Proficiency in using customer service tools and
software is an added advantage.
* A supportive and collaborative work environment.
