Call Center Manager Mark Calthers Consulting Limited
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DESCRIPTION Exciting Opportunity: Call Center Manager Position at Mark Calthers Consulting Limited Are you a dynamic leader with a passion for delivering exceptional customer service through effective call center operations? Mark Calthers Consulting Limited is seeking a talented and experienced individual to join us as a Call Center Manager. If you have a proven track record in managing call center operations and driving customer satisfaction, we invite you to apply for this key role in our organization.
RESPONSIBILITIES As a Call Center Manager at Mark Calthers Consulting Limited, you will play a pivotal role in ensuring the efficiency and effectiveness of our call center operations, ultimately contributing to customer satisfaction and business success. If you are ready to take on this challenging and rewarding position, please submit your resume and a cover letter detailing your qualifications and interest in the role by clicking the “Apply” button or sending email to jobs@markcalthers.com. Join us in our commitment to delivering superior customer service and driving operational excellence in our call center.
BENEFITS While we offer a comprehensive benefits package, please note that some specific benefits are confidential and will be discussed in detail during the interview process.
QUALIFICATIONS
  1. Educational Background: Bachelor’s degree in Business Administration, Communication, or a related field.
  2. Experience: Demonstrated experience in a call center or customer service management role, showing a strong understanding of call center operations and best practices.
  3. Leadership Skills: Strong leadership abilities to lead and motivate a team of call center representatives towards achieving performance goals and targets.
  4. Customer Focus: A customer-centric approach with a strong emphasis on delivering excellent service and resolving customer issues efficiently.
  5. Analytical Skills: Excellent analytical and problem-solving skills to monitor call center performance metrics, analyze data, and implement improvements.
SKILLS Leadership Communication Problem-solving Customer service Performance management Analytical skills Technical proficiency Time management Conflict resolution Training and development
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Job overview
JOB POSTED: 24 May, 2024
JOB LEVEL: INTERMEDIATE
SALARY: Competitive
EDUCATION: Bsc/HND
LOCATION: Nigeria, undefined
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Mark Calthers Consulting is a leading management consulting firm that offers a comprehensive range of human resource management and business consulting services. Read more.

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